PRIVACY
POLICY
User privacy is of paramount
importance to Jigserv. Jigserv has developed this “Privacy Policy” which covers how Jigserv collects, uses, discloses,
transfers, and stores User information. Users are advised to familiarize
themselves with Jigserv privacy practices.
By mere use
of the Portal, the User expressly consents to Jigserv’s use and disclosure of
User’s Personal Information in accordance with this Privacy Policy. This
Privacy Policy shall be deemed to be incorporated into the Customer Terms of
Use and shall be read in addition to the Customer Terms of Use. In the event of
any inconsistency or ambiguity arising between the Customer Terms of Use and
the terms of this Privacy Policy, the provisions in this Privacy Policy to the
extent of such inconsistency or ambiguity, shall prevail.
For the
purpose of this Privacy Policy, all capitalised terms shall have the meaning so
assigned to them in the Customer Terms of Use.
1.1.
“Personal Information” is data that can
be used to identify or contact a single person.
1.2.
When
Users register on Jigserv, they shall provide Jigserv their contact
information, including their name, date of birth, telephone number, gender and
email address. Some parts of this information is available on the users profile
which is publicly viewable. User can view the parts of the data that is
viewable on the User Profile.
1.3.
Jigserv
uses the information to send Users updates about their orders, questionnaires
to measure User satisfaction with Jigserv Services and announcements about new
services that Jigserv may offer. Users are also required to provide their
billing address as well as credit/debit card details. Jigserv uses this
information only for billing purposes. For Users’ convenience, Jigserv saves
billing information in case Users want to avail Jigserv Services again
1.4.
Jigserv may occasionally hire other companies to provide limited
services on its behalf, including answering User questions about services and
sending postal mail. Jigserv will only provide those companies the information
they need to deliver the service, and they are prohibited from using that
information for any other purpose.
1.5.
Jigserv may also use Personal Information for internal purposes
such as auditing, data analysis, and research to improve Jigserv Services.
1.6.
Users may browse the Portal without disclosing to Jigserv who they
are or revealing any Personal Information about themselves. However, Users may
not be able to access certain parts of the Portal if they chose to do so.
1.7.
Jigserv
will occasionally ask the Users to complete optional online surveys. These
surveys may ask the Users for contact information and demographic information
(like zip code, age, or income level). Jigserv uses this data to tailor User
experience on the Portal, providing the Users with content that Jigserv thinks
Users might be interested in and to display content according to User
preferences.
2.1.
Jigserv gathers some information automatically and stores it in
log files. This information includes Internet Protocol (IP) addresses, browser
type and language, Internet Service Provider (ISP), referring and exit pages,
operating system, date/time stamp, and clickstream data.
2.2.
Jigserv uses this information to understand and analyze trends, to
administer the Portal, to learn about user behavior on the Portal, and to
gather demographic information about Jigserv user base as a whole. Jigserv may
use this information in its marketing and advertising services.
2.3.
Jigserv
uses Personal Information to provide services requested by the User. Jigserv
will provide the User with an opportunity
to exercise an opt-out choice if they do not want to provide such Personal Information. Jigserv uses
User’s Personal Information to resolve disputes; troubleshoot problems; help
promote a safe service; collect money; measure consumer interest in Vendor Services,
inform the User about online and offline offers, Jigserv Services, and updates;
customize User experience; detect and protect Jigserv against error, fraud and
other criminal activity; enforce Jigserv terms and conditions; and as otherwise
described to the User at the time of collection.
3.1
Jigserv Services deal with location, so in
order to work, the Jigserv Services shall need to know User location. As and
when User opens and uses/interacts with the Portal, Jigserv uses the location
information from User’s mobile device or browser (e.g., latitude and longitude)
to tailor the experience of Jigserv Services to User’s current location (i.e.,
Portal shall show User a list of nearby Play Spaces, Events, People and
Offers). User’s exact current location information is NOT shared with others.
Additionally, the Portal utilizes User’s mobile device’s ‘background location’
to provide Jigserv Services, including to send User notifications about Play
Spaces, Events, People and Offers in the nearby vicinity. If user has ‘background
location’ turned on, the Portal will, from time to time, keep tab about User’s
device’s location even if User is not directly interacting with the Portal.
3.2
User’s real-time location is not shared on
the Portal. If User writes a review or otherwise interacts with a place, other
users may infer that User has been to that location. If User Checks-in at a
place, Portal may show User’s Play Pals that User has been to that place.
3.3
User exact location data is ONLY shared with
others when User proactively decide to "Check In" on the App / Portal
to list that User was at a particular place.
3.4
Each of the User’s check-ins using the App / Portal
is saved to User’s "Check-in History," which allows Users and User’s
friends to look back at all the locations User has checked in since User
created the Account. User can at any time delete any or all of the User’s
Check-In details from the Account.
4.1
Jigserv uses cookies on certain pages of the Portal to help analyze
Portal web page flow, deliver ads that relate to User’s interests, measure the
effectiveness of ad campaigns and promote trust and safety. Jigserv offers
certain features that are only available through the use of a “cookie”. Cookies
can also help Jigserv provide information that is targeted to the User’s
interests. Most cookies are “session cookies”, meaning that they are
automatically deleted from the User’s hard drive at the end of a session. Users
are always free to decline Jigserv cookies by disabling cookies in their
internet browser, although in that case the User may not be able to use certain
features on the Portal and the User may be required to re-enter his password
more frequently during a session. If the User chooses to avail Jigserv Services
on the Portal, Jigserv collects information about User behavior.
4.2
Additionally, the
User may encounter "cookies" or other similar devices on certain
pages of the Portal that are placed by third parties. Jigserv does not control
the use of cookies by third parties.
5.1
At
times Jigserv may make certain Personal Information of the Users available to
strategic partners or other professional organisations that work with Jigserv
to provide Jigserv Services, or that help Jigserv market to Users. User’s
Personal Information will only be shared by Jigserv to provide or improve its Jigserv Services and
advertising.
5.2
Service Providers
5.2.1
Jigserv
shares User’s Personal Information with companies who provide services such as
information processing, extending credit, fulfilling the Vendor Services
availed by the User, managing and enhancing User data, providing customer
service, assessing User interest in Jigserv Services, and conducting User
research or satisfaction surveys. These companies shall handle User Personal
Information according to this Privacy Policy.
5.3
Others
5.3.1
It may
be necessary by law, legal process, litigation, and/or requests from public and
government authorities for Jigserv to disclose User’s Personal Information. Jigserv
may also disclose information about the User if it determines that for purposes
of national security, law enforcement, or other issues of public importance,
disclosure is necessary or appropriate.
5.3.2
Jigserv
may also disclose information about the Users if it determines that disclosure
is reasonably necessary to enforce Jigserv terms and conditions or protect its
operations or Users. Additionally, in the event of a reorganization, merger, or
sale Jigserv may transfer any and all Personal Information Jigserv collects to
the relevant third party.
6.1
Jigserv has
taken adequate measures to protect the security of User’s Personal Information beyond
what is displayed on the users public profile and to ensure that User’s choices
for its intended use are honored. Jigserv takes robust precautions to protect
User data from loss, misuse, unauthorized access or disclosure, alteration, or
destruction.
6.2
Jigserv
assures Users that their e-commerce transactions are safe and secure. When
Users place orders or access their Account information, a secure server
software SSL, encrypts their Personal Information before sending it over the
Internet. SSL is currently one of the safest encryption technologies available.
Jigserv
provides Users with the means to ensure that their Personal Information is
correct and current. Users may review and update this information, change their
passwords and other details related to their profile at any time by logging into their Account.
User can also make a request to delete an account by writing to feedback@sportsjig.com
8.1
Other portals links that may be linked to
the Portal may collect User’s Personal Information. Jigserv is not responsible
for the privacy practices or the content of those linked portals. Jigserv may
indicate to the User that he is getting linked to a third party portal. The
User is required to carefully read and understand the terms of use or privacy policy
of such third party portal prior to browsing such portal or transacting
thereon.
8.2
Jigserv uses third-party advertising
companies to serve ads when the User visits the Portal. These companies may use
information (not including User name, address, email address, or telephone
number) about User’s visits to this and other portals in order to provide
advertisements about goods and services of interest to the User.
9.1
By using the Portal and/ or by providing his
information, the User consents to the collection and use of the information
User discloses on the Portal in accordance with this Privacy Policy, including
but not limited to User’s consent for sharing User information as per this Privacy
Policy.
9.2
The User agrees and acknowledges that his Personal
Information collected through the Portal may be transferred across national
boundaries and stored and processed in any the country around the world. User
also acknowledges that in certain countries or with respect to certain
activities, the collection, transfer, storage, and processing of User
information may be undertaken by trusted third party vendors or agents of Jigserv
such as credit card processors, web hosting providers, communication services,
and web analytic providers, to help facilitate Jigserv in providing certain
functions.
9.3
Jigserv Privacy Policy is subject to change at any
time without notice. To make sure the Users are aware of changes, if any, Users
are advised to review this Privacy Policy periodically.
9.4
By visiting this Portal, Users agree to be bound by
the terms and conditions of this Privacy Policy. Users are advised to not use
or access the Portal, if they do not agree with the terms and conditions of
this Privacy Policy.
9.5
Unless stated otherwise, the Privacy Policy applies to
all information that Jigserv has about the User and User’s Account.
9.6
If Jigserv decides to change the Privacy Policy, Jigserv
will post those changes on this page so that the Users are always aware of what
information Jigserv collects, how Jigserv uses it, and under what circumstances
Jigserv discloses it.
10.1
From
time to time, Jigserv may communicate with Users who subscribe to its Jigserv Services via email or text message. Jigserv provides Users the
opportunity to exercise an opt-out choice if they do not want to receive
non-essential communication from Jigserv, such as emails or updates from Jigserv
regarding new services offered on the Portal or if Users do not want Jigserv to
share their Personal Information with third parties. The opt-out choice may be
exercised by ticking or un-ticking the appropriate box if such checkbox is
available at the points where User’s Personal Information is collected or by
contacting Jigserv at feedback@jigserv.com Jigserv will process User’s unsubscribe request as
soon as possible and in some circumstances Users may receive a few more emails
until the unsubscribe request is processed.
10.2
If the
Users want to remove their contact information from the Portal or withdraw all
consents given by them to Jigserv, they can do so by writing to feedback@sportsjig.com
11.1
Jigserv
is not responsible for any breach of security or for any actions of any third
parties that receive the User’s Personal Information.
11.2
Notwithstanding
anything contained in this Privacy Policy or elsewhere, Jigserv shall not be
held responsible for any loss, damage or misuse of the User Personal
Information, if such loss, damage or misuse is attributable to a Force Majeure
Event (as defined below).
11.3
A “Force Majeure Event” shall mean any
event that is beyond the reasonable control of Jigserv and shall include,
without limitation, sabotage, fire, flood, explosion, acts of God, civil
commotion, strikes, lockouts or industrial action of any kind, riots, insurrection,
war, acts of government, computer hacking, civil disturbances, unauthorised
access to computer data and storage device, computer crashes, breach of
security and encryption, and any other similar events not within the control of
Jigserv and which Jigserv is not able to overcome.
In
accordance with Information Technology Act 2000 and rules made there under, the
name and contact details of the Grievance Officer are provided below:
Jigserv
Digital Pvt. Ltd.
104, A N
Chambers,
130, Turner
Road, Bandra West,
Mumbai -
400050, Maharashtra, India
Tel: +91 22
2655 0659
Email: vinay@sportsjig.com
Queries
regarding this statement should be directed to feedback@sportsjig.com